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FAQs


Why BackGetters?

Why would I want ANOTHER t-shirt?

This is not just another t-shirt! This is a vessel of positivity! A super hero cape designed to empower you to spread kindness everywhere! Your accessory to a movement of having each other’s back! How many of those do you have in your closet?

Why are the messages on the back of the shirt?

At BackGetters, it's all about having each other's back. The messages are on the back of the shirt to represent those who may be behind you and need a helping hand. The message is to inspire them and lift them up. There will be times when you can be that helping hand to bring them forward and other times when you will be the one reaching out for help. 

Shipping

When will my order be shipped?

Your order will ship within 24 hours of the order being placed, unless it is marked pre-order or not in stock.

What shipping carriers do you use?

USPS and UPS

Where is my order?

There is tracking information in your shipping confirmation email that can be used to determine the status of your package.

Products

Where do I find sizing info?

On each product description page, above the “ADD TO CART” button is a link to a size guide for that shirt. Click on the link for more details.

Size chart

What if you don’t have a size, style or color that I am looking for?

Your input is important to us! If you have suggestions for something you would like to see that we do not currently offer, please send us an email with your suggestions to requests@backgetters.com or fill out the form on our Contact Us page.

Orders

What does pre-order mean?

If an item is marked as pre-order, it is not currently in stock.

What happens when I order an item marked pre-order?

You will be charged for any pre-ordered item at the time your order is submitted. However, it may take up to six weeks before you receive your order, depending on when the item is re-stocked.

What if I want to cancel my order?

Send an email to orders@backgetters.com. If your order has not yet shipped, it will be cancelled.

Returns

What is your return policy?

It is our goal that you are satisfied with you purchase. If for any reason you are unsatisfied, you can return your item(s) within 30 days of your purchase. It must be unused, in its original packaging and will require proof of purchase.